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  • Firstly keep calm, if you are calm this will help calm the animal.
  • The first reaction may be to approach but this may put you in danger and the animal may run.
  • Approach slowly and secure the scene, get people away or give them a job. If serious it's a good idea for children to be somewhere safe away from the scene if possible
  • If a pet is in a dangerous place like a road, decide what you are doing to keep both you and the pet safe.
  • If the pet is in a house fire, do not enter the building, let the fire service rescue them.
  • Take care if toxic chemicals are involved.
  • Consider restraint or muzzle to keep yourself safe.
  • Pre-assess the pet before you approach.
  • Read their body language.
  • Decide what action needs to be taken

Body language to look out for includes:
- The hair on the back of neck standing up
- Growling or barking
- Intense staring at you or something
- Submissive movements like laying on their back as they can often bite out of fear
- Biting, snapping or exposing their teeth
- Ears back and tail between their legs

  • Stay back and observe them until help arrives.
  • Finally remember you must keep calm, level headed and safe when approaching any animal in need.